Greenstone has received a 100% Overall Customer Service Rating, and a 9.25 out of 10 average Net Promoter Score (a measure of the likelihood of Greenstone’s Clients recommending its software to a friend or colleague), in NAEM’s 2017 software report.
NAEM's EHS & Sustainability Software Ratings Report is a third-party evaluation of customer satisfaction of EHS & Sustainability (EHS&S) software. The report reveals how software users rate their satisfaction with the ease of use, speed of implementation, integration and customer service of leading EHS&S software systems.
Based in the US, NAEM provides valuable resources for corporate EHS & Sustainability leaders and IT professionals who are responsible for selecting, implementing and maintaining software systems, and who are looking to better manage and report their data.
Survey respondents were asked to rate aspects of their software system, on specific capabilities, user adoption, flexibility and customer service, based on their level of satisfaction. Out of the 11 EHS&S software providers featured in the report, Greenstone was the only provider to receive a 100% rating for Overall Customer Service.
Below is a snapshot of the ratings Greenstone received:
NAEM’s free report includes ratings of leading EHS&S software providers in the following areas:
- Overall Satisfaction/Net Promoter Score
- Ease of Use
- Customer Service
- Implementation Experience
For more information on this report, and to download a copy, click here.
Customer service at the heart of Greenstone
We are delighted to have been recognised for our customer service as it’s central to everything we do at Greenstone, both in the way we develop our software and the way we support our clients.
Greenstone’s brand promise to its clients is to deliver data that talks to you. Although clients are purchasing a software solution, what they want is to understand and have access to their information in a way that it can be understood and can inform decisions and reporting. We understand this and demonstrate our commitment by providing unlimited support through our client services team of industry experts, at no extra cost.
This is what some of our clients say:
"I like Greenstone's service ethic. The people are very supportive and good at communication and feedback. They get things done as promised."
Company Secretary, Super Group
“Greenstone’s dedicated team of consultants is committed to helping us improve our data collection and reporting. If we need help or advice, they are always at hand with a focussed and timely response.”
Head of Environmental Sustainability, Sopra Steria
"Greenstone takes the time to really understand our organisation and requirements. They are always on the end of the phone and work hard to ensure we get the best out of the system."
Environmental Sustainability Manager, University of Manchester
“Greenstone‘s consultants are always very helpful and, if anything is ever wrong, they work hard to find the problem and always resolve it.”
EH&S Business Coordinator, Eversheds
“We selected Greenstone because of its excellent customer service. Greenstone’s friendly team of specialists really spend time guiding you through reporting challenges and are always happy to help.”
Sustainability Officer, Sandwell & West Birmingham NHS