Privacy policy


This privacy policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data GreenstoneLimited (We) collect from you, or that you provide to us, will be used and protected by us.

For the purposes of the UK General Data Protection Act which came into effect in 2021 and the Data Protection Act 2018, the controller is GreenstoneLimited, a limited company registered in England (Number: 05757600) having its registered office at 5th Floor, Crown House, 143-147 Regent Street, London, W1B 4NR.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

We may collect the following information and other information that you provide by filling in forms on our site or using our website (, e.g. by registering for a webinar, demo and or product; by subscribing to our blogs or any other services; by downloading content; by posting material; requesting further services; or by reporting a problem with our site:

  • name and job title
  • contact information including email address
  • demographic information such as country
  • information relevant to product and/or service requests or issues
  • other information relevant to customer surveys


If you contact us, we may keep a record of that correspondence.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To carry out our obligations arising from any contracts entered into between you and us including fulfilment of any orders
  • To notify you about changes to our service
  • To allow you to participate in interactive features of our service where you chose to do so
  • We may use the information to improve our products and services
  • We may periodically contact you with promotional material by email about new products or other information which we think you may find interesting using the contact details which you have provided. See the section on “Contacting You and Sharing Your Data”.
  • We may use the information to customise the website according to your areas of interest.



We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. 


How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 

Except for essential cookies, you can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Essential cookies are necessary to provide you with services available through our site and to enable you to use some of its features. For example, they allow you to log in to secure areas of our site and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided. We only use these cookies to provide you with those services.

For further information on cookies generally visit or

Details of the specific cookies which we use are set out below.

You will have seen our pop-up box when you entered our Site advising you that we use cookies and directing you to this policy. If you clicked “Accept” in that box then all of the cookies identified here will be running. Other than for required cookies, you can change your preference at anytime by referring to the below chart.

If you do not accept our cookies, you may experience some inconvenience in your use of our site. For example, we may not be able to recognise your computer or mobile device and you may need to log in every time you visit our site.





Preference Setting

Google Analytics

Google, Inc

This is a web analytics service provided by Google inc. Which uses cookies to show us how visitors found and explored our Site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (e.g. how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.)

You can find out more information about Google Analytics cookies here: and how Google uses your data here:


You can find out more about how Google protects your data here: .


You can prevent the use of Google Analytics relating to your use of our Site by downloading and installing the browser plugin available via this link:




Greenstone’s website is hosted on HubSpot. HubSpot’s tracking code sets a number of tracking cookies when you land on our website.


For more information on how HubSpot uses these cookies, please visit:



When you visit our website for the first time, a banner at the top of the Homepage allows you to ‘Accept’ or ‘Decline’ tracking your visit with these cookies.  



Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Contacting You and Sharing Your Data

If you fill out a form on the Greenstone website (e.g. registering for a webinar, subscribing to our blog or downloading a guide) your email address will be added to our mailing list of those who may receive email messages with industry news, webinar invitations and newsletters.

You can change your email preferences by clicking on the 'email preferences' link in the email footer. You can also ‘opt-out’ all together by clicking ‘unsubscribe’ in the email footer.

We will always treat your personal data with respect and other than as specified below, will never share it with third parties (other than as specified below) without telling you first. If you have any questions or concerns about how your data is used, please contact us on share your data with your third party service provider, HubSpot, that provides customer relationship management and marketing services to us. See the “Location of Your Data” section for more information about HubSpot.

We will disclose your personal data to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Greenstone+ or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply or a contract we have entered into with you and other agreements; or to protect the rights, property, or safety of Greenstone+, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Legitimate Interests

We rely on legitimate interests to send marketing messages and material to you, where not outweighed by your interests or fundamental rights and freedoms. The legitimate interests we rely on for this processing are: to promote our products and services to you, and issue our direct marketing materials to you. You have a right to object and to seek to restrict such processing. See the “Your Rights” section for more information on how to exercise your right to object.

We will consider several factors when assessing an objection including: our users’ reasonable expectations; the benefits and risks to you, us, other users, or third parties; and other available means to achieve the same purpose that may be less invasive and do not require disproportional effort. If your objection is upheld, we will cease processing your information, unless the processing is based on compelling legitimate grounds or is needed for legal reasons. 


Generally, if you are a customer of our products and services, you may not opt-out of software service or technical support related announcements, which are not promotional in nature.

We will also offer you the opportunity to choose (opt-out) whether your personal data is (a) to be disclosed to a third party, or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by you. Questions regarding procedures, or requests to opt-out, should be directed to


Location of Your Data

The data that we collect from you may be transferred to, and stored at, a destination outside the United Kingdom (“UK”) and outside European Economic Area ("EEA"). It may also be processed by staff operating outside the UK or EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and all applicable data protection laws and regulations.

Whenever we transfer your personal information out of the UK and or EEA, we ensure a similar degree of protection is afforded to it by ensuring that at least one of the UK and European Commission safeguards is implemented such as European Union approved Standard Contractual Clauses.

We use HubSpot to provide our customer relationship management and marketing services. Currently, the primary HubSpot infrastructure is hosted with Amazon Web Services in the US-East-1 region. Amazon Web Services maintains ISO 27001, SOC 2 Type II, and several other certifications to demonstrate the rigor of their hosting and infrastructure management program. Information about AWS certifications is available on the AWS Security Compliance site.



We keep your data for so long as it is necessary to fulfil the purpose for which it was collected. Therefore, we will retain your personal data for as long as your account is active or as needed to provide you services. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, we may retain your personal data after termination of our agreement with you or closure of your account in the following circumstances:

  • to comply with our legal obligations e.g. keeping of financial records for up to 6 years plus 1 year,
  • to resolve disputes e.g. if you have raised a dispute against us which may result in a claim then we may need to keep your data for the statutory limitation period and beyond if a claim is raised until the claim is resolved/settled,
  • to enforce our agreements e.g. if your agreement has been terminated for breach then we may keep your data after termination to ensure that your account is properly closed.

If you wish to request that we no longer use your personal data to provide you services, contact us at


Your Rights

You have the following rights, which you can exercise free of charge:


The right to be provided with a copy of your personal data (the right of access)


The right to require us to correct any mistakes in your personal data

To be forgotten

The right to require us to delete your personal data—in certain situations

Restriction of processing

The right to require us to restrict processing of your personal data—in certain circumstances, e.g. if you contest the accuracy of the data

Data portability

The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations

To object

The right to object:

·        at any time to your personal data being processed for direct marketing;

·        in certain other situations to our continued processing of your personal data, e.g. processing carried out for the purpose of our legitimate interests.

Not to be subject to automated individual decision-making

The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you


For further information on each of those rights, including the circumstances in which they apply, please contact us or see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please contact us using the contact details under the “Contact” section of this policy; and let us

  • have enough information to identify you (eg your full name, address and customer account or matter reference number);
  • have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • know what right you want to exercise and the information to which your request relates.



If you have any questions or concerns about how your data is used, please contact us on



If you have any complaints about the way in which we collect, store and use your information, and these have not been addressed by contacting us first, you can contact the supervisory authority in the United Kingdom, the Information Commissioner’s Office:


Changes to Our Privacy Policy  

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This policy was last update in February 2023.


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